Terms and conditions

We at “PHARMA TRADE BG EOOD” make efforts to maintain a high level of safety and take the most responsible approach to the requirements of the new European rules for the protection of personal data, processing your personal data in accordance with the Law on the Protection of Personal Data, the General Personal Data Protection Regulation (GDPR), all legal requirements according to Bulgarian legislation and according to the present “Privacy Policy for the processing and protection of personal data” of “PHARMA TRADE BG EOOD”, for short “Privacy Policy”.
The party responsible for the processing and protection of your personal data is
PHARMA TRADE BG EOOD, with registered office:
Sofia, 7 Tvardishki Prohod Street,
Phone: +359 2 858 1010
Email: pharmatradebg1@gmail.com
The person responsible for the protection of personal data is the manager of the company, who will answer all your questions regarding the processing and protection of personal data, as well as make the process of using your rights as a subject of personal data easier and more understandable.
For any questions related to personal data, you can contact the manager at pharmatradebg1@gmail.com and or phone: +359 2 858 1010
The processing of your personal data is based on the consent you give when creating your profile or placing an order as a guest. By accepting cookies, browsing our site, placing an order with or without registration, you voluntarily provide us with your personal data.
What data we process
Personal information required for users to provide feedback:
– Name
– Contact phone number
– E-mail address
Purpose of processing personal data
PHARMA TRADE BG EOOD processes your personal data:
– To provide feedback;
– Providing support in case of technical malfunctions, informing customers and providing assistance in the event of a problem;
– Sending messages via email and/or push notifications for the purposes of direct marketing and advertising with your express consent;
– Compliance with the provisions of laws, court decisions, legal orders and decisions of authorities and supervisory bodies. This includes using your personal data to collect and verify accounting data and comply with accounting reporting rules;
– Analysis of statistical data obtained after anonymization of your data;
Access to your data
PHARMA TRADE BG EOOD guarantees that it will process and store your personal data at a high level of security, as well as that your personal data will not be disclosed to third parties except when the data is required by state authorities or officials authorized by law to request the provided personal data, and/or subcontractors and partners of PHARMA TRADE BG EOOD, who take care of the maintenance of our corporate website and its optimization and advertising and the maintenance of our accounting software.
PHARMA TRADE BG EOOD does not sell personal data to third parties, with or without your consent.
Your data is the sole property of our company – PHARMA TRADE BG EOOD, officially registered as a personal data operator.
– To optimize our website or derive statistical data, we may use agencies and/or automated tools to analyze and evaluate our products, the organization of our website, the customer experience of our website and others.
– Google with its respective products: Google Analytics, Google Tag Manager, etc.;
– Facebook with relevant products: Facebook Tracking Pixel, Facebook Tools – Plug-in “like”, etc.;
– Instagram: https://help.instagram.com/155833707900388;
– Pinterest: https://policy.pinterest.com/en/privacy-policy.
– Other public bodies, if required by Bulgarian legislation.
PHARMA TRADE BG EOOD processes personal data only on the territory of Bulgaria, but it is possible that one of our partners uses foreign servers or other external service providers.
All our partners with whom we work also have a personal commitment according to the new European directive and applicable legislation, to inform you how they process your personal data, as well as to protect it in accordance with modern regulations. PHARMA TRADE BG EOOD works only with reliable partners who declare that they will comply with the legal requirements when processing personal data.
The data provided by you is processed with the following deadlines:
Data in connection with the collection and verification of accounting data and compliance with accounting reporting – accounting registers and financial statements, including documents for tax control, audit and subsequent financial inspections are stored for 10 years, starting from January 1 of the reporting period following the reporting period, for which they relate to.
As a rule, we store your personal data for up to 5 years after submitting a request. You can always ask us to delete certain information, and we will respond to that request by retaining certain information when applicable law or legitimate interests require it.
Your rights in relation to your personal data
Right of access – at any time you have the right to request information about your personal data that we store. You can contact us and based on a written request and verification of your identity, the data will be provided to you;
Right to rectification of inaccurate personal data – you have the right to request rectification of your personal data if it is incorrect, including completion of incomplete personal data. You can do this by contacting us with a written request and after properly verifying your identity;
Right to erase (“Right to be forgotten”) in the following cases:
– Eliminating the need for processing;
– Withdrawal of consent when the processing is based on consent;
– Illegal data processing;
– Legal obligation to delete.
The right to be forgotten is not an absolute right and may not be respected in cases provided for by law or due to lack of proper authentication of your identity.
Right to restriction of processing when:
– The accuracy of the data is disputed, for the period in which their accuracy must be verified;
– The processing of the data is without legal basis, but instead of deleting them, you want their limited processing;
– If the data is necessary, for the establishment, exercise or defense of your legal claims
– An objection has been filed to the processing of the data, pending verification of whether the administrator’s grounds are legitimate
In the event of correction, erasure or restriction of processing, we will notify each recipient to whom the personal data has been disclosed, unless this is impossible or requires a disproportionate effort.
Right to portability of machine-readable data pursuant to which:
– we provide the data directly to you
– at your request and if technically possible, the data is provided to another administrator of your choice.
Right to object to the processing based on legitimate interest – you have the right to object to the processing of your personal data based on the legitimate interest of the Administrator or a third party. The administrator will not continue to process your personal data unless it is proven that there are compelling legal grounds for doing so that take precedence over your interests and rights or due to litigation and other procedural and non-procedural actions it is necessary..
Right to object to direct marketing – you have the right to object to receiving marketing communications, including profiling and analysis for direct marketing purposes.
Right to complain to a supervisory authority in the Member State of habitual residence, place of work or place of the alleged infringement if you consider that the processing of your personal data violates the provisions of Regulation (EU) 2016/679.
On the territory of the Republic of Bulgaria, where the headquarters of PHARMA TRADE BG EOOD is located, the supervisory authority is the Commission for the Protection of Personal Data. See how to contact a representative of the Personal Data Protection Commission below.
The above-described rights are exercised through a written request submitted to PHARMA TRADE BG EOOD with the application of the necessary documents verifying your identity and other documents depending on the specific case.
Methods used for automated individual decision-making, including profiling – PHARMA TRADE BG EOOD does not use automated algorithms and/or profiling.
Cookies – A “cookie” is a small text file that is saved on your computer or mobile device and downloaded from it during subsequent visits. If you browse our online store, it means that you agree to the use of cookies.
You have the right to accept cookies or not. If you want to know when your device receives a “cookie”, set your browser so that it informs you. You can set your browser to reject all cookies. If you want to find out how, visit aboutcookies.org.
There are different types of cookies:
Essential – “Cookies” which are essenatial for browsing our website and without them the use of our site would not be possible. They are installed after your request to use these services.
Functional – These are used to recognize you the next time you visit our site.
Analytical – Through them we establish the number of visitors and their actions on our website and thus get information about how they use it. With this information, we make analyzes and can make changes or other actions to improve the experience in it.
Advertising – They record your access to our website, the pages, you visit and the links you follow. We use this information to show you ads that are tailored to your interests and to plan, in our opinion, how ads are displayed, such as number, audience, location, etc. and measure performance.
For this purpose, we may share this information with third parties (such as advertisers). In order to use these cookies, we need your consent, and you can manage them through your browser settings.
Social media cookies – These allow us to share your activity on our website on social networks. They are not under our control.
In certain cases, we directly ask for your consent for our website to use cookies through a message from us.
Personal data through “cookies”
The system links your “cookie” number with your personal data, which you submitted to us as a profile, only if you are logged into it. “Cookies” can be deleted through the browser of the device you are using.
To analyze the operation of our online store and improve its efficiency, we use the services of Google Analytics, which uses “Cookies”. The information collected by the “cookies”, showing how you use our website, is transmitted and stored by Google on their servers within the EU and outside. Google may transfer this information to third parties when required by law or in cases where third parties process information on Google’s behalf.
You can opt out of Google Analytics without this preventing you from visiting our online store. Information about Google Analytics and privacy and how you can control the information that is sent to Google can be found at https://policies.google.com/privacy/partners
In order to prevent possible tracking, you can install – Your browser add-in http://tools.google.com/dlpage/gaoptout
Minors and minors
We do not provide services to minors, nor do we allow persons under the age of 18 to register on our website or use its functionalities. If you are under the age of 18, please seek the assistance of an adult to use our services.
If we become aware that we have collected personal data from/on a person under the age of 18, we will immediately delete it, unless we are legally required to retain such data.
Competent supervisory authority
Commission for the Protection of Personal Data
Correspondence details: Sofia 1592, “Prof. Tsvetan Lazarov” No. 2
Phone: 02 915 3 518
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg
PHARMA TRADE BG EOOD carries out its activities in accordance with the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons in connection with the processing of personal data and on the free movement of such data.